A Zight alternative for your support desk
Try customer recording requests in Zendesk or Intercom with Screendesk Free. Compare Screendesk vs Zight on the workflow your agents use, from the first request to the video that comes back.
A comparison by Screendesk. Product sources reviewed on . Features and plans can change.
Free includes 10 recordings and bug reports per month combined, up to 10 minutes each, with 30-day recording retention. Technical logs and live calls require paid plans.
Choose by the support work you need to do
Try Screendesk when…
You want to test customer recording requests inside your helpdesk on a free plan. Your team also needs reusable video replies and, on an eligible paid plan, live calls with screen sharing.
Start with one ticket: send a request, record a sample and check that the next agent can find and review it.
Zight may already fit when…
Your team relies on desktop capture, GIFs, annotated screenshots and visual documentation. Zight also offers customer requests and native helpdesk integrations, so those capabilities alone are not reasons to switch.
Compare the subscription you actually need, including request allowances and any integration add-ons.
Screendesk vs Zight: features and plan limits
Both products collect customer videos. Use the conditions below to decide what to test. Sources: Zight pricing, Request Video and Screendesk pricing.
| Your requirement | Screendesk | Zight |
|---|---|---|
| Customer recording requests | Customers open a link in a supported desktop browser without an account or extension. See the recording workflow. | Request Video collects a recording without a customer account or install. Zight Request Video. |
| Zendesk and Intercom | Both integrations are included on Free. Send a test request from your ticket or conversation. Plan details. | Both are listed as add-ons on Create and Collaborate, included on Scale, and unavailable on Share. Plan table. |
| Other helpdesks | Freshdesk, Help Scout and HubSpot, among others. Check each integration’s handoff; Help Scout chat requires the customer to paste the returned URL. | Salesforce Service Cloud is among its integrations. Check your specific helpdesk and plan in the integration directory. |
| Console and network evidence | Enterprise, with the supported capture setup. A free recording test does not include these logs. | Request Video supports technical logs; the pricing table lists data-log collection on Scale. Confirm the capture setup for your site. |
| Outgoing explanations | Record a reply and reuse it through the video library. | Screen recordings, annotated screenshots and GIFs, with shared collections. These are established Zight capabilities. |
| Live support | Browser video calls and screen sharing on Pro and Enterprise, when an asynchronous recording needs a conversation. | Zight advertises a meeting recorder. Confirm with Zight whether your required live support-call workflow is supported; meeting capture alone does not establish that. |
| Free allowance | 10 recordings and bug reports per month combined. Up to 10 minutes per recording, with 30-day recording retention. | Share includes 5 Video Requests per month and recordings up to 5 minutes. Request allowances and total recordings are different measures. |
| Paid recording limits | Unlimited recordings and bug reports; each screen recording can be up to 10 minutes. Paid plans are per agent. | Create: 10 Video Requests/month; Collaborate: 50; Scale: custom volume. Paid recording duration is unlimited. Plans are priced per user. |
For paid plans, compare the same currency and billing period, then include the integrations, retention and evidence your team needs. Neither a request allowance nor a headline seat price establishes the total cost.
See a customer recording return to Zendesk
This 90-second Screendesk team demonstration follows a request from a Zendesk test ticket to a submitted sample and the returned internal note. Zight also has a Zendesk integration; test both with the ticket types your agents handle.
Your first test on Screendesk Free
- Create your free account and connect Zendesk or Intercom.
- Send a recording request to a colleague. Ask them to show a harmless example issue in a supported desktop browser.
- Review the returned recording. Check ticket association, playback and what another agent can access.
- Record a short answer and add it to your video library to try the outgoing workflow too.
This tests capture and handoff within the Free allowance. If your evaluation needs technical logs, choose Enterprise with the supported setup; live calls are on Pro and Enterprise.
Switch new requests without losing old evidence
- List Zight links in macros, saved replies, automations and contact forms.
- Pilot new Screendesk requests with a small group. Compare completion rate, agent effort and whether engineering has enough context.
- Keep old Zight recordings accessible under your export and retention arrangements. Existing links do not automatically become Screendesk links.
- After a successful pilot, update your request links and teach agents where to find the returned recordings.
Considering other tools? Read Screendesk vs Birdie or Screendesk vs Jam.dev.
Questions before you start
Is Screendesk a free Zight alternative?
Screendesk offers a Free plan for trying customer recording requests, helpdesk integrations and the video library. It includes 10 recordings and bug reports a month combined, recordings up to 10 minutes, and 30-day recording retention. Live calls require Pro or Enterprise; console and network logs require Enterprise.
Does Zight already support customer recording requests?
Yes. Zight Request Video lets customers send a recording without an account or install. Both products should be evaluated on the actual helpdesk workflow, plan requirements and returned evidence.
Is this also a CloudApp alternative?
Yes. Zight was previously called CloudApp. This comparison covers the current Zight product, including Request Video, rather than assuming the capabilities of an older CloudApp plan.
Can I test Zendesk or Intercom on Screendesk Free?
Yes. Both helpdesk integrations are included on Free. Connect your helpdesk, send a request to a consenting colleague, and check the returned recording in the ticket or conversation. The shared monthly recording allowance still applies.
Can I move my existing Zight recordings?
Do not assume automatic import or that existing Zight links will transfer. Keep historical recordings accessible, check export and retention options with Zight, and pilot new requests in Screendesk before replacing links in macros or automations.
Try it on your next support ticket
Start with a free recording request. Check the customer experience and the returned video before deciding whether to move more of your workflow.