Put your bug workflow on autopilot
Folder automations create issues, apply labels, and notify the team when recordings and bug reports arrive. Triage rules route each recording to the right folder.
Trusted by support teams from startups to enterprises
Recordings go where they belong. Without anyone sorting them by hand.
Create issues where engineers work
Open issues in Linear, Jira, GitHub, or Trello with the recording and technical context attached.
Triage every new recording
Rules sort incoming recordings into folders by source, country, customer, or type. First match wins.
Route, notify, and escalate. Start from a recipe, or build your own.
Request recordings automatically. Use your helpdesk triggers and workflows to send a recording request when a ticket needs one.
Webhooks for any tool. Recipes for Slack, Discord, Microsoft Teams, Zapier, Make, and n8n.
Email the right people. Notify QA, alert engineering, or forward to your helpdesk, with templates.
Send to, with an AI draft. Send any report to Linear, Jira, or GitHub with the issue drafted from the recording.
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Every match on record. See which rule moved each recording, and when, in a history of every match.
Labels, applied for you. Apply labels when items land in a folder, so every report is easy to find.
Works better together. Automations is one part of the Screendesk platform.
Questions about automations
What can trigger an automation?
A recording or bug report being uploaded to, or moved into, a folder. Triage rules run on every incoming recording.
Which tools can automations send to?
Linear, Jira, GitHub, and Trello issues, email, Slack, and webhooks, with recipes for Discord, Microsoft Teams, Zapier, Make, and n8n.
How do triage rules work?
Rules match on source, customer email, country, recording type, user, or audio, and move the recording to a folder. They run top to bottom and the first match wins.
Can I send a single report manually?
Yes. Use Send to on any report to create a Linear, Jira, or GitHub issue with an AI-drafted title and description.
Can I test a webhook before using it?
Yes. Send a test event to your endpoint from the automation, and use variables like the item title, creator, and folder in your templates.
