Screendesk helps support teams resolve tickets faster with instant screen recordings and video calls. Customer recording links work in the browser and integrate with helpdesks like Zendesk, Help Scout, and Intercom.
See the issue, then solve it. Record it, explain it, talk it through, reuse it.
Never explain another bug. Customer recordings show what happened. Add your web app’s console logs and network requests with the relevant capture setup.
Attach technical context automatically.
Recordings include device details. With developer tools enabled on a supported plan, capture console and network context for engineering.
Get to the cause faster.
Report intelligence summarizes eligible recordings. AI Resolution investigates recording-linked Zendesk tickets and prepares a private note for your agent to review.
Send videos, not walls of text. Record your screen with the browser extension, add arrows and blur, then share a link in any ticket or chat.
Record from any tab.
Capture a screenshot, record a tab, or save an instant replay from the browser extension.
Blur what shouldn’t be seen.
Click any element to blur passwords, card numbers, and personal details while you record.
Route every call to the right teammate. Share a booking page, and round robin assigns each call to the next available person on your team.
Customers book in a few clicks.
They pick a time that works, and the invite, call link, and reminders go out automatically. They join from their browser, with no downloads.
Every call becomes a resource.
Calls are recorded and transcribed, so anyone can search what was said and pick up where the call left off.
Share your recordings everywhere. Answer common questions with ready-made videos in tickets, help centers, and product docs.
Embed in your docs.
Add videos to help articles and documentation for visual, step-by-step guidance.
Upload your own videos.
Add videos you already have to the library, and share them like any recording.
Put your workflow on autopilot. Folder automations route new recordings, create issues, apply labels, send updates, and trigger webhooks.
Create issues where engineers work.
Open issues in Jira, Linear, GitHub, or Trello with the recording and technical context attached.
Triage every new recording.
Rules sort incoming recordings into folders by source, country, customer, or type. First match wins.
Resolve
Turn the recording into action. Fix it, escalate it, or ask AI.
Resolve directly
Understand the issue and fix it without back-and-forth.
Escalate when needed
Share a complete report engineering can act on.
Investigate with Screendesk MCP
Send the full context to Claude, ChatGPT, Cursor, and more. Find the root cause. Suggest a fix.
@Screendesk Why does Morgan’s payment fail? app.screendesk.io/r/8F2K
Attach
Called screendesk_mcpget_report_details
Called screendesk_mcpget_network_requests
Called screendesk_mcpget_console_logs
Integrations
Your support tools, connected.
Intercom, Zendesk, HubSpot, and the support tools your team already uses.
Recordings are encrypted in transit and at rest, and sensitive fields like card numbers are blurred automatically. Screendesk is SOC 2 Type II audited.
See how Screendesk improves support efficiency with key metrics on resolution time reduction, customer satisfaction improvement, and support team productivity gains.
Loading statistics...
Customer Testimonials
Read what our customers say about Screendesk. Support teams from various industries share how our video platform has transformed their customer service experience and improved efficiency.
Screendesk is a video platform for customer-facing teams. Support, customer success, QA, and engineering teams use it to request customer recordings, share walkthroughs, join live calls, and investigate issues with the evidence attached.
Does Screendesk replace our helpdesk?
Screendesk adds video workflows to your existing helpdesk. It works with Zendesk, Intercom, Help Scout, Freshdesk, Freshchat, HubSpot, and Jira. Your team keeps its ticketing system and uses Screendesk to request recordings and share visual context.
Do customers need to install a screen recorder?
No. Customers open a recording link in their desktop browser and choose a screen, window, or tab to share. On mobile, they can send a video from their phone camera; browser screen capture is not available on mobile. The separate Chrome extension is for teams that want to record and report bugs from their browser.
What technical context comes with a customer recording?
Recordings include browser and device details. Console logs and network capture require the relevant capture setup, such as the Screendesk script on your web app, and a plan that includes developer tools. A recording of another app or a mobile camera video does not automatically include that app’s browser logs.
Can AI Resolve reply to customers or close tickets?
AI Resolve investigates eligible recording-linked Zendesk tickets using recording analysis and trusted knowledge. It prepares a private note for your team to review. It does not send public replies or automatically solve or close tickets.
Acme support
