Works inside HubSpot
Ask customers to show you the issue on desktop, browser, or mobile
Built for and support teams. Send a recording link from HubSpot and get the video and context back in the ticket.
HubSpotapp.hubspot.com/help-desk
Acme supportTrusted by support teams from startups to enterprises
It all starts with a recording request. Request a screen recording from support and success workflows.
Connect HubSpotFrom a ticket
Ask customers to show the issue and bring the recording back to the ticket
From workflows
Send customers a recording link from support and success workflows
From a recording link
Customers record in one click, with no download or account
One video platform for every customer-facing team. Recordings, live calls, and AI, all inside HubSpot.
Live video calls. Start a call from the HubSpot ticket and see the customer’s screen live.
Reply with a video. Record your own walkthrough or attach one from your library.
Scheduling. Send a booking link with round robin across your team.
Automations. Route new recordings, create issues, and trigger webhooks.
Transcripts & summaries. Every recording and call is transcribed and summarized.
Sensitive data blurred. Card numbers and personal details are hidden in recordings.
Context
See exactly what happened. Every recording includes the context behind the issue.
Resolve
Turn the recording into action. Fix it, escalate it, or ask AI.
Resolve directly
Understand the issue and fix it without back-and-forth.
Escalate when needed
Send to Linear
Checkout fails after clicking Pay
I’m trying to pay for the Pro plan but the payment never goes through.
Share a complete report engineering can act on.
Investigate with Screendesk MCP
Send the full context to Claude, ChatGPT, Cursor, and more. Find the root cause. Suggest a fix.
