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Workable transformed their customer support with Screendesk, enabling faster issue resolution and improved customer satisfaction across time zones.
GitBook transformed their customer support with Screendesk inside Intercom, enabling faster issue resolution and improved customer satisfaction for users with varying technical backgrounds.
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Screendesk has noticeably improved how my team communicates with customers and handles support. Being able to receive screen shares from our customers directly from Zendesk helps us understand issues more clearly and cut down on back-and-forth messages. The integration was simple, and the interface is easy to work with. Overall, Screendesk has helped us resolve tickets a bit faster and improved the experience for both our team and our customers. Overall, Screendesk is a useful tool for businesses looking to enhance communication, streamline support, and improve customer satisfaction. I recommend it.
We were one the early adopters of the Screendesk tool, and it has transformed the way our agents interact with customers. Where before, our agents spent considerable time coordinating Teams calls via email just to share screens for a few minutes. Now, the ability to send and receive screen recordings instantly is invaluable. The screen recording tool itself is excellent—simple and intuitive to use. We've even used the screen recording tool to create internal training content due to its ease of use. Can't recommend enough. Also, the team behind Screendesk is dedicated and focused, consistently rolling out new features and improvements.
Screendesk has significantly improved our troubleshooting resolution times—and more. We've been using it at Workable for over a year to collect screen recordings when customers submit requests via our Zendesk form. Our support specialists also actively request recordings or initiate live video calls for complex issues. We also use it proactively to send short video instructions tailored to the customer's request. Their support team is very responsive, and most notably, their product team implemented a few feature requests of ours very quickly. Highly recommended!
Using this app and working with the team behind it, is one of the best decisions we've made in our Zendesk environment. They are constantly improving existing and releasing new features, while at the same time being wonderfully responsive to any issues or questions that arise. Screendesk has absolutely improved our ability to interact with our customers. The ease of sending and receiving a recording, and the ability to start a live screen sharing directly from tickets has made supporting our customers more comprehensive and honestly just easier. If you're looking for a screen recording app that will grow and enhance your support experience, I would look no further than Screendesk. If you use the tools they provide it can be incredibly impactful in supporting your customers.
Screendesk has been a game-changer for our remote support workflow. Before discovering it, our technical team was spending precious minutes on every call just getting connected and explaining where to click. Now, troubleshooting happens in real-time with zero friction. The recording functionality has become unexpectedly valuable for our product team. They now review actual user confusion points rather than relying on support tickets, which has directly influenced our interface improvements.
I have recently started using Screendesk for my customer support needs and I have been extremely impressed with how easy it is to use. The platform offers a variety of video capabilities that have greatly improved my team's ability to solve tickets and assist customers. The option to request screen recordings from customers has cleared up confusion and allowed us to resolve complex issues faster.
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