Let customers book time with the right person
Share a booking page. Round robin assigns each call to the next available teammate, and the invite, video link, and reminder go out automatically.
Trusted by support teams from startups to enterprises
Route every call to the right teammate. Choose how bookings are shared across a group.
Round robin or maximize availability
Rotate bookings through the group, or offer every member’s free times and assign the first one in the queue.
Synced with your calendar
Connect Google Calendar or Microsoft 365, so customers only see the times you’re free.
Booking pages your team controls. Durations, buffers, reminders, and your brand.
Event types. Set the length, buffers, minimum notice, and how far ahead customers can book.
Reminders that go out on time. Confirmation, reminder, and calendar invite emails, with your own wording.
Book for a group. Pool your team into one booking page and spread calls across it.
Reschedule without the email chain. Guests and hosts can reschedule or cancel, and hosts can reassign a booking.
Claim bookings from Zendesk. In Zendesk request mode, each booking creates a ticket an eligible teammate can claim.
A video room for every booking. Each booking comes with a Screendesk video call link, recorded and transcribed if you want.
Payment error walkthroughWorks better together. Scheduling is one part of the Screendesk platform.
Questions about scheduling
How does round robin work?
Customers see the next member’s available times, and the queue rotates after each booking. With maximize availability, they see every member’s free times and the first eligible person in queue order is assigned.
Which calendars can I connect?
Google Calendar and Microsoft 365 Calendar.
Where do booked calls take place?
In a Screendesk video call. The link is added to the invite and confirmation email.
Can I customize the booking page and emails?
Yes. Add your logo and accent color, and edit the confirmation, reminder, and calendar invite emails.
Can customers reschedule?
Yes. Guests and hosts can reschedule or cancel, and hosts can reassign a booking to a teammate.
