Choose the plan that fits your needs
Only pay for support agents that need access to Screendesk. If you have a support team of 10 but 25 users on your helpdesk, you just need to pay for 10 seats.
All paid plans start with a 14-day free trial. No credit card required.
What's included
- Unlimited agents
- 10 recordings & bug reports per month
- 10 min recording duration
- 30 days retention
- Video Library
- Helpdesk integrations
- Standard support
What's included
- Everything in Free
- Unlimited recordings & bug reports
- Unlimited retention
- Remove Screendesk branding
- Private Folders
- Two-factor authentication
- Recordings Privacy Settings
What's included
- Everything in Plus
- Unlimited Video Calls with Screensharing
- AI Summary & Transcripts
- Automations (Jira, GitHub, Slack)
- Hide sensitive data
- Priority support
- Dedicated Account Manager
What's included
- Everything in Pro
- Console & network logs
- SAML SSO
- SCIM/User Provisioning
- API access
- Audit Logs
- SLA & Custom Contracts
- Invoicing
Our Customers
Trusted by support teams worldwide
From startups to enterprises, teams rely on Screendesk for their customer support needs
Over 500 companies use Screendesk to better their customer support
| Feature by | FreeQuick screen recordings €0/month | PlusAdvanced customization €10/month | ProInstant video calls €18/month | EnterpriseAdvanced admin & security Custom |
|---|---|---|---|---|
General | ||||
Agents | Unlimited | Unlimited | Unlimited | Unlimited |
Recordings & Bug Reports | 10 per month total | Unlimited | Unlimited | Unlimited |
Screen recordings retention | 30 days | Unlimited | Unlimited | Unlimited |
Console & network logs | Not included in Free | Not included in Plus | Not included in Pro | Included in Enterprise |
Video Calls with Screensharing | Not included in Free | Not included in Plus | Unlimited | Unlimited |
Screen Recordings | ||||
Screen Recording Duration | 10 min | 10 min | 10 min | 10 min |
Labels for analytics | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Video Library | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Trim Recordings | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Custom Thumbnails | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Call-to-actions | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Bug Reports | ||||
Instant Replay | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Autofill title and repro steps with AI | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Screenshots with annotations | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Video Calls with Screensharing | ||||
Video calls recordings | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Transcripts | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Chat | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Up to 10 users per call | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Custom Branding | ||||
Custom thumbnails | Not included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Add your logo | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Select background color | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Remove Screendesk branding | Not included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Helpdesk Integrations | ||||
Zendesk | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Intercom | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Freshdesk | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Freshchat | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Jira Service Desk | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
HubSpot | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
HelpScout | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Automations | ||||
Automations | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Jira | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
GitHub Issues | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Slack | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Trello | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Webhooks | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Email | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Other workflows | ||||
Forward Recordings | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
API | Not included in Free | Not included in Plus | Not included in Pro | Included in Enterprise |
Automated Recording Triage | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Other integrations | ||||
Slack | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Zapier | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Analytics | ||||
Viewer Insights | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Helpdesk Tags | Included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Powered by AI | ||||
AI Summary | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Recording transcript | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Solve ticket | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Debug with MCP | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Security and Team management | ||||
Private Folders | Not included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Storage Location | US or EU | US or EU | US or EU | US or EU |
Role-Based Permissions | Admin/Member | Admin/Member | Admin/Member/Editor/Watch-only | Admin/Member/Editor/Watch-only |
Two-factor authentication | Not included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Recordings Privacy Settings | Not included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Remote log-out | Not included in Free | Included in Plus | Included in Pro | Included in Enterprise |
SAML SSO | Not included in Free | Not included in Plus | Not included in Pro | Included in Enterprise |
SCIM/User Provisioning | Not included in Free | Not included in Plus | Not included in Pro | Included in Enterprise |
Disable AI features | Not included in Free | Not included in Plus | Not included in Pro | Included in Enterprise |
Bug reports Privacy settings | Not included in Free | Included in Plus | Included in Pro | Included in Enterprise |
Privacy and compliance | ||||
Hide Sensitive Data | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Custom Data Retention Policy | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
SIEM Webhooks | Not included in Free | Not included in Plus | Not included in Pro | Included in Enterprise |
Audit Logs | Not included in Free | Not included in Plus | Not included in Pro | Included in Enterprise |
Support and services | ||||
Channels | Email, Live Chat | Email, Live Chat | Email, Live Chat, Video Calls, Dedicated Slack Channel | Email, Live Chat, Video Calls, Dedicated Slack Channel |
Support | Standard | Standard | Priority | Priority |
Dedicated Account Manager | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Tailored Onboarding & Education | Not included in Free | Not included in Plus | Included in Pro | Included in Enterprise |
Solution Design | Not included in Free | Not included in Plus | Not included in Pro | Included in Enterprise |
Invoicing | Not included in Free | Not included in Plus | Not included in Pro | Included in Enterprise |
SLA | Not included in Free | Not included in Plus | Not included in Pro | Included in Enterprise |
Custom Contracts | Not included in Free | Not included in Plus | Not included in Pro | Included in Enterprise |
| Choose your plan | ||||
Free
Quick screen recordings
€0/month
Sign up freeGeneral
- Agents(Unlimited)
- Recordings & Bug Reports(10 per month total)
- Screen recordings retention(30 days)
Screen Recordings
- Screen Recording Duration(10 min)
- Labels for analytics
- Video Library
- Trim Recordings
- Custom Thumbnails
- Call-to-actions
Bug Reports
- Instant Replay
- Screenshots with annotations
Video Calls with Screensharing
Custom Branding
- Add your logo
- Select background color
Helpdesk Integrations
- Zendesk
- Intercom
- Freshdesk
- Freshchat
- Jira Service Desk
- HubSpot
- HelpScout
Automations
Other workflows
- Forward Recordings
Other integrations
- Slack
- Zapier
Analytics
- Viewer Insights
- Helpdesk Tags
Powered by AI
Security and Team management
- Storage Location(US or EU)
- Role-Based Permissions(Admin/Member)
Privacy and compliance
Support and services
- Channels(Email, Live Chat)
- Support(Standard)
Plus
Advanced customization
€10/month
Choose PlusGeneral
- Agents(Unlimited)
- Recordings & Bug Reports(Unlimited)
- Screen recordings retention(Unlimited)
Screen Recordings
- Screen Recording Duration(10 min)
- Labels for analytics
- Video Library
- Trim Recordings
- Custom Thumbnails
- Call-to-actions
Bug Reports
- Instant Replay
- Screenshots with annotations
Video Calls with Screensharing
Custom Branding
- Custom thumbnails
- Add your logo
- Select background color
- Remove Screendesk branding
Helpdesk Integrations
- Zendesk
- Intercom
- Freshdesk
- Freshchat
- Jira Service Desk
- HubSpot
- HelpScout
Automations
Other workflows
- Forward Recordings
Other integrations
- Slack
- Zapier
Analytics
- Viewer Insights
- Helpdesk Tags
Powered by AI
Security and Team management
- Private Folders
- Storage Location(US or EU)
- Role-Based Permissions(Admin/Member)
- Two-factor authentication
- Recordings Privacy Settings
- Remote log-out
- Bug reports Privacy settings
Privacy and compliance
Support and services
- Channels(Email, Live Chat)
- Support(Standard)
Pro
Instant video calls
€18/month
Choose ProGeneral
- Agents(Unlimited)
- Recordings & Bug Reports(Unlimited)
- Screen recordings retention(Unlimited)
- Video Calls with Screensharing(Unlimited)
Screen Recordings
- Screen Recording Duration(10 min)
- Labels for analytics
- Video Library
- Trim Recordings
- Custom Thumbnails
- Call-to-actions
Bug Reports
- Instant Replay
- Autofill title and repro steps with AI
- Screenshots with annotations
Video Calls with Screensharing
- Video calls recordings
- Transcripts
- Chat
- Up to 10 users per call
Custom Branding
- Custom thumbnails
- Add your logo
- Select background color
- Remove Screendesk branding
Helpdesk Integrations
- Zendesk
- Intercom
- Freshdesk
- Freshchat
- Jira Service Desk
- HubSpot
- HelpScout
Automations
- Automations
- Jira
- GitHub Issues
- Slack
- Trello
- Webhooks
Other workflows
- Forward Recordings
- Automated Recording Triage
Other integrations
- Slack
- Zapier
Analytics
- Viewer Insights
- Helpdesk Tags
Powered by AI
- AI Summary
- Recording transcript
- Solve ticket
- Debug with MCP
Security and Team management
- Private Folders
- Storage Location(US or EU)
- Role-Based Permissions(Admin/Member/Editor/Watch-only)
- Two-factor authentication
- Recordings Privacy Settings
- Remote log-out
- Bug reports Privacy settings
Privacy and compliance
- Hide Sensitive Data
- Custom Data Retention Policy
Support and services
- Channels(Email, Live Chat, Video Calls, Dedicated Slack Channel)
- Support(Priority)
- Dedicated Account Manager
- Tailored Onboarding & Education
Enterprise
Advanced admin & security
Custom
General
- Agents(Unlimited)
- Recordings & Bug Reports(Unlimited)
- Screen recordings retention(Unlimited)
- Console & network logs
- Video Calls with Screensharing(Unlimited)
Screen Recordings
- Screen Recording Duration(10 min)
- Labels for analytics
- Video Library
- Trim Recordings
- Custom Thumbnails
- Call-to-actions
Bug Reports
- Instant Replay
- Autofill title and repro steps with AI
- Screenshots with annotations
Video Calls with Screensharing
- Video calls recordings
- Transcripts
- Chat
- Up to 10 users per call
Custom Branding
- Custom thumbnails
- Add your logo
- Select background color
- Remove Screendesk branding
Helpdesk Integrations
- Zendesk
- Intercom
- Freshdesk
- Freshchat
- Jira Service Desk
- HubSpot
- HelpScout
Automations
- Automations
- Jira
- GitHub Issues
- Slack
- Trello
- Webhooks
Other workflows
- Forward Recordings
- API
- Automated Recording Triage
Other integrations
- Slack
- Zapier
Analytics
- Viewer Insights
- Helpdesk Tags
Powered by AI
- AI Summary
- Recording transcript
- Solve ticket
- Debug with MCP
Security and Team management
- Private Folders
- Storage Location(US or EU)
- Role-Based Permissions(Admin/Member/Editor/Watch-only)
- Two-factor authentication
- Recordings Privacy Settings
- Remote log-out
- SAML SSO
- SCIM/User Provisioning
- Disable AI features
- Bug reports Privacy settings
Privacy and compliance
- Hide Sensitive Data
- Custom Data Retention Policy
- SIEM Webhooks
- Audit Logs
Support and services
- Channels(Email, Live Chat, Video Calls, Dedicated Slack Channel)
- Support(Priority)
- Dedicated Account Manager
- Tailored Onboarding & Education
- Solution Design
- Invoicing
- SLA
- Custom Contracts
Frequently Asked Questions
Learn more about Screendesk pricing and plans
How many seats do I need?
A seat grants access to Screendesk. For instance, if you have a team of 25 Support ops using Screendesk, you will need a plan with 25 seats. Note that the number of Screendesk seats doesn't have to align with your helpdesk seat count. For example, if your team of 12 Support ops has 25 Zendesk seats, you only need a Screendesk plan with 12 seats.
What's the minimum number of seats on paid plan?
There is no minimum number of seats on paid plan. You can start with a single seat and add more seats as you grow.
Can I change my plan later on?
Yes, you can upgrade or downgrade your plan at any time. If you upgrade, you will be charged a prorated amount for the rest of the month. If you downgrade, you will be credited on your next bill.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. If you cancel, you will be able to use Screendesk until the end of your billing period. After that, you will lose access to Screendesk.
Ready to transform your support experience?
Start using Screendesk today and see how screen recordings can help your team resolve tickets up to 30% faster. Choose the plan that fits your needs and start your free trial.
Start Your Free Trial
No credit card required. 14-day free trial on all paid plans.