Find the cause behind every recording
AI reviews each recording with its logs and network requests, writes the reproduction steps, and posts an evidence-backed private note on the Zendesk ticket.
Trusted by support teams from startups to enterprises
From recording to next step. Every claim cites the evidence behind it.
Report intelligence
A summary, reproduction steps, expected and actual behavior, and severity for every new recording and screenshot.
A private note, not a public reply
The diagnosis and next step are posted as a private note on the Zendesk ticket, with a confidence score, for your agent to review.
Guardrails you control. Tell AI how to respond, and when to hand off to a person.
Your guidance, versioned. Set the response style, required evidence, safety boundaries, escalation rules, and redaction.
A confidence bar. Notes are only posted above your minimum confidence. Below it, a person takes over.
Knows when to hand off. Tickets that need a person are tagged in Zendesk, so they land in the right view.
Every attempt on record. Resolution history keeps a timeline of each investigation, ready to review or export.
Grounded in your knowledge. Uses your docs, website, and similar solved tickets, not guesses.
Issues drafted for engineering. When it’s a bug, AI drafts the Linear, Jira, or GitHub issue from the recording.
Dashboard 
Send to Linear
Checkout fails after clicking Pay
I’m trying to pay for the Pro plan but the payment never goes through.
Context
See exactly what happened. Every recording includes the context behind the issue.
Works better together. AI Resolve is one part of the Screendesk platform.
Questions about ai resolve
Which helpdesks does AI Resolve work with?
AI Resolve investigates Zendesk tickets today. Report intelligence, with summaries and reproduction steps, works on every recording, whatever the source.
Does AI reply to customers?
No. AI Resolve posts private notes for your team, and automatic public replies stay off. Your agents decide what to send.
What does it look at?
The recording, its transcript, console logs, and network requests, plus your trained docs and website sources and, optionally, similar solved tickets.
What happens when it isn’t sure?
If confidence is below your minimum (75% by default) or evidence is missing, the ticket is tagged as needing a human instead of getting a note.
Can we review what it did?
Yes. Resolution history shows a timeline of every attempt and the guidance version it used, and it can be exported.
