Powering Customer Support with Video
Secure • Scalable • Integrated
Screendesk is the all-in-one video solution for customer support teams. We provide screen recordings, live video calls, and video sharing directly from your ticketing system, with no downloads needed for agents or customers. With Screendesk Enterprise, we offer advanced capabilities tailored for large-scale operations.
Trusted by support teams worldwide
From startups to enterprises, teams rely on Screendesk for their customer support needs
Over 500 companies use Screendesk to better their customer support
Advanced capabilities for enterprise teams
Screendesk Enterprise offers powerful features designed for large organizations with complex needs, providing the security, scalability, and integration capabilities you require.
Seamless authentication
Integrate with your existing identity provider for secure and seamless authentication. Support for SAML, OAuth, and SCIM.
Complete visibility
Track all user actions with detailed audit logs. Monitor who did what and when for complete visibility and compliance.
Debug with context
Capture console logs alongside screen recordings for complete context. Identify and resolve issues faster with all the information in one place.
Always available
Get dedicated support from our team of experts. We're available 24/7 to help you with any issues or questions you may have.
Additional features for enterprise teams
Comprehensive tools designed to enhance your enterprise support operations
API Access
Integrate Screendesk seamlessly with your existing systems through our comprehensive API.
Backups & Data Recovery
Rest easy knowing your data is safe and recoverable. Screendesk backs up everything daily with tested recovery techniques.
Custom Branding
Apply your company's branding to the Screendesk interface for a consistent experience.
Advanced Security
Enterprise-grade security features including data encryption, IP restrictions, and compliance certifications.
Your data's security is our top priority
Screendesk employs robust security measures to protect your data and ensure compliance with industry standards, giving you peace of mind.
Data Encryption
We use TLS 1.2+ for data in transit, and AES-256 encryption for data at rest.
Auto Data Deletion & Restrictions
Restrict access to recordings, and set automatic data deletion schedules.
Sensitive Data Handling
Our SDK automatically hides sensitive data in recordings.
Secure Infrastructure
Our platform is hosted on Heroku, a cloud platform known for its robust security.
Incident Response
We have a documented incident response plan, and we regularly test it.
Vulnerability Management
We regularly scan our infrastructure for vulnerabilities, and we patch them quickly.
Industry-Leading Compliance Standards
We're committed to maintaining the highest standards of data protection and privacy for your enterprise.
General Data Protection Regulation (GDPR)
At Screendesk, we have worked to enhance our products, processes, and procedures to ensure our practices are GDPR-compliant.
California Consumer Privacy Act (CCPA)
Screendesk acts as a service provider to customers under the California Consumer Privacy Act (CCPA), and we support our customers’ compliance with the CCPA.
Enterprise-grade security and scalability
Screendesk Enterprise offers advanced security features, SSO integration, and dedicated support to meet the needs of large organizations. Schedule a demo to see how we can help your team.
Get a personalized demo of our enterprise features.