Screendesk: Video Support Platform for Customer Service Teams
Screendesk helps support teams resolve tickets faster with instant screen recordings and video calls. Our platform requires no downloads and integrates with popular help desk software like Zendesk, Help Scout, and Intercom.Solve issues faster with video
Send and request screen recordings. Start live screen sharing sessions. No downloads required.
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Adrien is requesting a video of your screen
Describe the issue in detail while recording.
Video request by Screendesk
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Screen Recording Features
Screendesk automatically captures all the technical information support teams need to debug issues, including device information, console logs, network requests, reproduction steps, and provides AI-powered analysis.Screen Recordings
Never explain another bug
Auto-captures all the info technical support teams need to debug, including device info, console logs, network requests, and more. Empower your support agents to resolve complex issues faster.
Device + browser
Console logs
Network logs
Repro steps
Transcript
AI debugger
shop.example.com/checkout
Checkout Issue
Adrien Nhem received from Unknown User on 29 Mar 2024, 17:04 via Zendesk
01:2304:56
Summary
7 viewsInsights
See how Screendesk automatically captures critical debugging information when a customer encounters a payment gateway error during checkout, helping your team resolve issues quickly.
#checkout
#priorityzero
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Video Creation and Editing Tools
Create and edit professional support videos with Screendesk's powerful tools. Record your screen with our Chrome extension or no-download recorder, then edit with features like annotations, blur sensitive content, and trim unnecessary parts.Loading video creation tools...
Video Sharing and Collaboration
Share screen recordings securely with your team or customers. Collaborate on support issues with instant sharing options, secure links, and integration with your existing workflow.Loading video sharing section...
Video Embedding and Documentation
Embed screen recordings in your documentation, knowledge base, or help center. Provide visual guidance to customers with embedded videos that enhance written instructions.Loading video embedding section...
Additional Screendesk Features
Explore more powerful features of Screendesk including secure sharing, team collaboration, custom branding, and analytics to measure the impact of your video support.Loading additional features...
Help Desk and Support Tool Integrations
Screendesk integrates seamlessly with popular help desk software including Zendesk, Help Scout, Intercom, Freshdesk, Slack, and more. Connect your existing support workflow with our video platform.Loading integrations...
Screendesk Performance Statistics
See how Screendesk improves support efficiency with key metrics on resolution time reduction, customer satisfaction improvement, and support team productivity gains.Loading statistics...
Customer Testimonials
Read what our customers say about Screendesk. Support teams from various industries share how our video platform has transformed their customer service experience and improved efficiency.Loading testimonials...
Get Started with Screendesk
Start improving your customer support experience today with Screendesk. Sign up for a free trial or schedule a demo to see how our video platform can transform your support workflow.Loading call to action...